Privacy Policy
Last updated: March 16, 2026
1. Introduction
CensusGreeter ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website censusgreeter.com and use our AI-powered voice services for senior care providers.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide when you:
- Register for an account or create an account
- Subscribe to our services
- Contact us for support or inquiries
- Request a demo or consultation
This information may include: name, email address, phone number, company name, job title, and payment information.
2.2 Voice Data and Call Recordings
Our AI voice services process and may record phone calls for the purpose of:
- Providing AI-powered call answering and scheduling
- Quality assurance and service improvement
- Generating transcripts and analytics for your dashboard
2.3 Automatically Collected Information
When you access our website, we automatically collect:
- IP address and device identifiers
- Browser type and operating system
- Pages visited and time spent on pages
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process transactions and send related information
- Send promotional communications (with your consent)
- Respond to inquiries and provide customer support
- Monitor and analyze usage trends and preferences
- Detect, prevent, and address technical issues
- Comply with legal obligations
4. Data Security
CensusGreeter takes the security of your data seriously. We implement appropriate technical and organizational measures to protect your personal information. Our current security measures include:
- All data in transit is protected with TLS encryption
- Each customer receives isolated telephony infrastructure for call separation
- Infrastructure hosted on AWS with default managed encryption
- Role-based access controls for administrative functions
No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. For questions about our security practices or data handling, please contact us at [email protected].
5. Data Sharing and Disclosure
We may share your information in the following situations:
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, cloud hosting, analytics)
- Legal Requirements: When required by law, subpoena, or other legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission
We do not sell your personal information to third parties.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve our services based on usage patterns
- Analyze website performance and usage patterns
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Call recordings and transcripts are retained for the duration of your subscription. Upon account termination, data is deleted within 30 days.
8. Your Privacy Rights
8.1 California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt-out of the sale of personal information (we do not sell data)
- Non-discrimination for exercising your privacy rights
8.2 European Residents (GDPR)
If you are in the European Economic Area, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Data portability
- Withdraw consent at any time
8.3 Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. Third-Party Services
Our services integrate with third-party services including:
- Stripe (payment processing)
- Google Calendar (scheduling)
- Telnyx (telephony infrastructure)
- Retell AI (voice conversation processing)
- Amazon Web Services (cloud hosting)
These services have their own privacy policies. We encourage you to review them.
Our handling of Protected Health Information on behalf of healthcare provider customers is further governed by our Business Associate Agreement.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Material changes will be communicated via email to registered users.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Address: CensusGreeter, California
- Phone: Contact form at censusgreeter.com/contact